“The first principle of the Culture Code [book] is that the only effective way to understand what people truly mean is to ignore what they say. This is not to suggest that people intentionally lie or misrepresent themselves. ... They simply reflect what people say, rather than what they mean.” - Clotaire Rapaille, The Culture Code
”Online dictionaries replicate almost all the problems of print except for search ability. And when you improve search ability you actually take away the one advantage of print, which is serendipity. Serendipity is when you find things you weren’t looking for, because finding what you are looking for is so damn difficult.” - Erin Mckean, http://www.ted.com/index.php/talks/view/id/161
"I've been amazed at how often those outside the discipline of design assume htat what designers do is decoration. Good design is problem solving." - Jeffrey Veen (2000)
"The businessman wants to create something for everyone, which leads to products that are middle of the road. It becomes about consensus, and that's why you rarely see the spark of genius." - Donald Norman, Co founder and principal at Nielsen Norman Group
